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Friday, September 26, 2008 7:59 AM

How am I really doing or how to improve customer service the Chinese way

A lot of ink, digital or otherwise, has been devoted in recent years to comparing India and China, especially in terms of infrastructure--or lack of and their abundance of wide roads, large airports... But what is less talked about is how both countries...
Posted by Raju Narisetti | 8 comment(s)
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Thursday, September 04, 2008 1:20 PM

Love and Hate in Airtel Land Redux--Or Why Do We Settle for Lowest Common Denominator

A reader's comments (below) on my love-hate affair with Airtel ( see Love and Hate in Airtel Land blog post here ) made me wonder why is it that as paying customers we want to settle for lesser of the evils, a much more pronounced trend in India even...
Posted by Raju Narisetti | 2 comment(s)
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Friday, August 15, 2008 8:31 PM

Love and Hate in Airtel Land

Ever been in that interesting situation where you love a company's ad but don't quite like its products or services? That is the state of my relationship with Airtel. I have used Airtel as my mobile phone/blackberry/home wireless DSL service provider...
Posted by Raju Narisetti | 11 comment(s)
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